Vehicle Tracking: DR Track™
DR Track™ is a web-based reporting module that allows users to post route schedules from Direct Route to the web for access by managers, customers, or other personnel. The addition of the Web Reporting Module opens up a vast array of management tools and benefits by allowing users to access and monitor vital route information.
When used in conjunction with GPS technology it is able to automatically update estimated arrival and departure times at customer locations and track planned versus actual route kilometres, hours, etc. This option provides the ability to analyse driver/crew performance and to analyse route data over time.
DR Track Benefits the Dispatcher/Manager
DR Track was designed with intuitive screens to assist dispatchers and managers in keeping track of their drivers and route progress. From looking at a route summary screen to looking at a stop-by-stop route schedule, DR Track is an invaluable tool to reduce the workload of your operations personnel.
- Summary Level Views
- Driver, Truck, Route all linked together
- See Total planned route kilometres, Total hours, Planned Start/End Times, Number of Stops
- Colour-coded routes show the current status, indicating if the driver is behind or missing a time window
- Detailed Views
- See stop-by-stop detail including estimated arrival times at each stop
- Enter notes/comments on a specific stop or order which can be seen by all those given login access.
- Additional features
- Schedule updates automatically based on real-time GPS-feed
- Track planned route hours and miles against actual hours and miles to see driver/crew performance.
- See a bread-crumb trail of the drivers route overlaid onto a map to see where a truck has been
- Poll a truck to see exactly where it is currently located
- Easy-to-use interactive route tracking through the map or menu
- Email alerts when missing specific key customers delivery appointment windows or if they are more than x hours behind schedule
DR Track Benefits Customer Service/Sales
- Customer List
- Create a customer list of just the accounts you want to see
- See colour-codes based on the current status, whether the route is running late and their time window will be missed
- See colour-codes based on notes entered by the dispatcher or another person within the organization
- Click on a customer delivery and immediately drill down to the route detail
- Detailed Views
- See who the driver is, the stop number, original estimated delivery time, current revised estimated delivery time based on actual, and actual delivery time once the stop has been completed
- Colour-codes show the current status, indicating if the driver is behind or missing a time window
- Read notes/comments on a specific stop or order which was entered by the dispatcher or another CSR
DR Track benefits the end customer
Do any of your customers have access to the Internet? Give them a login/password so they can see when their delivery is scheduled. Of course they will only be able to see their delivery and not any other stops on the route.The DR Track Advantage
- Improve visibility of deliveries to all areas of the company including customer service and sales personnel
- Analyse driver/crew performance
- Analyse route data over time (kilometres, hours, etc.)
- Web-based, no special software required to view information
- Perfect companion for Direct Route
- Improved customer service
