Privacy Policy

Collection of Personal Information

The types of personal information (information where you can be identified or can reasonably be identified) that Transtech will collect from you will depend on the circumstances in which that information is collected. It may include [your name, date of birth, contact details such as current and previous address, telephone numbers, email address, occupation, information required for recruitment purposes, information required to open and maintain a trading account with Transtech when you become our customer or supplier by way of credit application or otherwise do business with us, including your bank account details, information obtained through credit checks, information from prior dealings with Transtech and statistical information on the use of Transtech website, such as your IP address, dates and times of visit].

Where we collect personal information Transtech will do so ourselves and we may collect through various sources including our website, orders for and provision for our services, support and products, employment applications, credit checks, credit assessments and debt recovery actions, warranty claims, third party providers.

If you do not wish to provide us with the personal information requested, we may not be able to respond to you (including not being able to respond to your job application) or provide you with our product and services.

At all times we will endeavour to collect personal information directly from you. If we receive your information from a third party we will take reasonable steps to ensure that we have collected this information about you and the reasons for the collection.

Purposes for which we use Personal Information

Our main purposes for collecting, holding, using and disclosing personal information are to supply and obtain products/goods or services, respond to enquiries, assess and process warranty claims and employment applications, assess applications for credit, verify your identity, analysis statistical data, comply with legislation and regulations, respond to questions about our product/goods, inform you of changes to our business, services and products, collect payment and for marketing purposes.

In carrying out our business, it may be necessary to share information with our related bodies corporate.

Storage and Security of Personal Information

We usually store personal information collected on our [electronic databases]. We may also keep hard copies of this personal information in physical storage facilities.

Website privacy practices

We use cookie technology on our websites to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and are a necessary part of facilitating online transactions. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of the services on the website.

Accessing and correcting personal information

If at any time you need to know what personal information we hold about you or you wish to access any personal information we hold about you or would like to correct some aspect of that personal information, we request that you contact us using the details set out below. To protect the integrity and security of the personal information we hold, we will only allow such access request if our standard access procedures are satisfied. If we do not allow you access to information held by us, we will tell you why.

At our discretion we may charge you an administrative fee for access to the personal information held by us but we will inform you of this prior to proceeding.

Changes to the policy

We reserve the right to amend this privacy policy from time to time in accordance with any new laws, regulations and any changes to our standard practices and procedures. We will notify you by posting an updated version of the privacy policy on our website.

Contacting us

If you require any further information from us on privacy matters, please contact us by calling us on 1300 427 123 or writing to us at:

Privacy Officer
Transtech
Suite 4, Toorak Road, Camberwell, 3124
Victoria